FAQ
We currently accept the following payment methods: Visa, MasterCard, American Express, Shop Pay, Apple Pay, Google Pay, PayPal, Venmo, Discover and Meta.
When buying online it can be hard to know what's the perfect size for you, we have made sure to add a sizing guide below all items on the website to make sure you can order your garment with the perfect fit.
Our sizing is true to size unless stated otherwise, so if you wish for an oversized fitting we would recommend for you to order a size larger than your perfect fit.
If you still have doubts make sure to contact us on Instagram and we will be more than happy to help.
We recommend that you wash all your clothing inside out, temperatures no more than 86°F (30°C), with separate colors if possible
Shipping & Delivery
To track the status of your order, please use the tracking number provided in the shipping confirmation email. For pre-order items, the estimated time of arrival (ETA) is provided in the product description.
Not at this current time. However we are working to resolve this by 2025.
Shipping labels are occasionally created before the items are shipped, leading to delays in tracking updates. If you encounter such delays, rest assured that your order is in progress.
Only if your order has not been shipped yet, you can update the shipping address by contacting us at n9ne.appar3l@gmail.com. with your order number and the corrected address details.
Please check that your order wasn't delivered with neighbors or in a pickup point. If you still haven't found your order send us an email n9ne.appar3l@gmail.com. including your order number and the concern. We will initiate an investigation with the shipping carrier and resolve the issue!
Returns & Refunds
If the item doesn't fit or doesn't work for you, there is possibility to return your order within 14 days after the delivery date. You can find all info about returns here.
If you wish to exchange you can simply retour the item you don't want, you'll get a refund once it arrives at N9NE. You can order a new item yourself from our website!
Yes, you are responsible for covering the cost of the return shipment. Shipping fees are non-refundable.
Orders
Typically it takes 3-5 business days to receive your order. Except if your order contained a pre-order item or in busy days (black Friday, big drop, sale) it may take longer. We’re doing our best to deliver it as fast as possible!
Please check your spam or junk folder. If the confirmation email is still not found, contact us at n9ne.appar3l@gmail.com. , and we will assist you in verifying your order status.
Yes, items can be added or removed from your order if they haven't been shipped yet. Please email us at n9ne.appar3l@gmail.com with your order number and the specific changes you'd like to make. We will send an invoice or process a refund accordingly.
Once the order has been shipped out cancelling isn't possible. To cancel your order, please send an email to n9ne.appar3l@gmail.com with your order number and the request to cancel. We will do our best to assist you.
Please email us at n9ne.appar3l@gmail.com with your order number and clear photos of the damaged or defective item. We will assess the situation and provide instructions on how to proceed.
Please contact us at n9ne.appar3l@gmail.com with your order number and details of the incorrect item received. We will work to resolve the issue and provide instructions for the return or exchange process.